FAQ

Creating an account at Spin Galaxy Casino is quick and straightforward. Visit our website and click the 'Register' or 'Sign Up' button at the top of the page. You'll need to provide some basic information including your name, date of birth, email address, and physical address. Choose a username and password that you'll remember, but that are also secure. Once you've completed the form, verify your email address by clicking the link we send you. After verification, you can make your first deposit and claim your welcome bonus. The entire process typically takes less than five minutes, and our system is designed to protect your personal information with advanced encryption technology. Remember that you must be of legal gambling age in your jurisdiction to create an account.

Spin Galaxy Casino offers a generous welcome package worth up to €1000, divided across your first three deposits. When you make your first deposit (minimum €10), you'll receive a 100% match bonus up to €200. Your second and third deposits each qualify for a 100% match bonus up to €400. This structure allows you to maximize your playing power as you explore our extensive game library. The welcome bonus has a 70x wagering requirement before withdrawals can be made. It's important to note that different games contribute differently toward meeting these requirements, with slots typically contributing 100%. The bonus funds are valid for 30 days from issuance, giving you ample time to enjoy your extended gameplay. As with all promotions, we recommend reviewing the complete terms and conditions on our promotions page before claiming.

Spin Galaxy Casino offers a variety of secure payment options to accommodate players' preferences. For deposits, you can use Visa credit/debit cards, Bank Wire Transfer, Citadel Instant Banking, iDebit, PaySafeCard, Neteller, and InstaDebit. All deposit methods process instantly, allowing you to start playing without delay. For withdrawals, you can use most of the same methods, with processing times varying by option. E-wallet withdrawals typically process within 24 hours, while card and bank transfers may take 3-5 business days. We support transactions in EUR and CAD currencies. All financial transactions are protected by industry-standard SSL encryption to ensure your banking information remains secure. There are minimum and maximum limits for both deposits and withdrawals, which you can view in the cashier section after logging in to your account.

At Spin Galaxy Casino, fair gameplay is fundamental to our operation. All our games are powered by Microgaming (Apricot), a leading software provider known for reliability and fairness. Each game uses a certified Random Number Generator (RNG) that undergoes regular testing by independent auditing organizations to verify true randomness and fair outcomes. We maintain transparent Return to Player (RTP) percentages for all games, which are publicly available in the game information sections. Our licensing authorities require strict adherence to fair gaming protocols, and we undergo regular compliance checks. Additionally, we offer responsible gaming tools that allow players to set deposit limits, loss limits, and self-exclusion options. These measures collectively ensure that every spin, card dealt, or dice rolled on our platform has a genuinely random outcome, providing all players with an equal opportunity to win.

Spin Galaxy Casino offers comprehensive customer support to ensure your gaming experience remains smooth and enjoyable. Our primary support channel is email, available at support@spingalaxy.com, with responses typically provided within 24 hours. Our support team consists of knowledgeable professionals trained to handle inquiries about account management, bonuses, technical issues, and responsible gaming. Support is available in multiple languages to accommodate our international player base. Before contacting support, we recommend checking this FAQ section as many common questions are already answered here. For urgent matters, email responses are prioritized based on the nature of the issue. Our support team operates with a player-first mentality, focusing on resolving your concerns efficiently and effectively. We continuously evaluate our support services based on player feedback to improve response times and solution quality.

Yes, Spin Galaxy Casino is fully optimized for mobile play, allowing you to enjoy your favorite games on smartphones and tablets. Our mobile platform is compatible with both iOS and Android devices and requires no separate app download – simply visit our website through your mobile browser. The responsive design automatically adjusts to your screen size, providing an optimal viewing experience whether you're using a phone or tablet. Nearly our entire game library is available on mobile, including slots, table games, and live dealer options. The mobile platform retains all functionality of the desktop version, including account management, deposits and withdrawals, claiming bonuses, and contacting customer support. Game performance is smooth even on average connections, with touch-optimized controls making gameplay intuitive and enjoyable. For the best experience, we recommend using an updated browser and maintaining a stable internet connection.