Support

At Spin Galaxy Casino, we believe that exceptional player support is the foundation of your gaming experience. Our dedicated team stands ready to assist you whenever questions arise or guidance is needed. We've built our support system with one goal in mind—ensuring you can focus on enjoying your favorite games without worry.

Multiple Support Channels

Reaching our friendly support team is effortless. Our primary contact method is email at support@spingalaxy.com, where our specialists typically respond within 2-4 hours. This option is perfect for detailed questions about your account, bonus terms, or payment processing.

We understand that sometimes you need immediate assistance, which is why we're developing additional support options to serve you better in the near future.

Expert Assistance When You Need It

Our support agents are extensively trained in all aspects of Spin Galaxy Casino operations. Whether you have questions about our exciting €1000 welcome package, need clarification on payment methods like Visa or Neteller, or want guidance on our Microgaming titles, our team has the expertise to help.

Comprehensive Self-Help Resources

For players who prefer finding answers independently, our comprehensive FAQ section addresses common questions about account management, deposits and withdrawals, bonus terms, and game rules. Many players find that this resource quickly resolves their inquiries without needing to contact support.

Your Gaming Security Matters

Our support team is committed to maintaining the highest standards of account security. When assisting with sensitive account matters, we follow strict verification protocols to ensure your information remains protected at all times.

International Player Support

We proudly serve players across multiple regions, offering support for transactions in both EUR and CAD currencies. Our team is equipped to address region-specific questions about payment methods like iDebit and InstaDebit for Canadian players or PaySafeCard for European customers.

Commitment to Resolution

Every support request at Spin Galaxy Casino receives our full attention until completely resolved. We track all inquiries to ensure nothing falls through the cracks, and we're always looking to improve our service based on your feedback.

Responsible Gaming Support

Beyond technical and account assistance, our support team is trained to provide resources for responsible gaming. If you ever need help setting limits on your play or have concerns about your gaming habits, we're here to listen and direct you to appropriate resources.