Terms and Conditions

These terms and conditions explain the main rules that apply when you access or use the Spin Galaxy Casino website, create and use a player account, play casino games, make deposits or withdrawals, and take part in promotions. They’re designed to set clear expectations for both you and us, in plain language.

By visiting the site, registering an account, depositing, playing, or using any of our services, you confirm that you understand and accept these conditions of use. If you do not agree, please do not use the platform.

Spin Galaxy Casino is the operator of this platform and provides the services described here, together with selected third-party suppliers (such as game and payment providers).

Eligibility: Who Can Use the Platform

Spin Galaxy Casino is for adults only.

To use the platform, you must:

• Be at least 18 years old, or the legal gambling age in your jurisdiction - whichever is higher
• Be legally allowed to gamble online where you are located

It is your responsibility to understand and follow the laws that apply to you. We may restrict or block access in certain countries or regions, and some features (including games, payment methods, or promotions) may not be available everywhere.

Creating an Account: Getting the Basics Right

To play with real money, you need to register a player account. When you do, you agree to provide accurate, complete, and up-to-date information, including contact details and any other details requested during registration.

Key account rules:

• Your account must be registered in your own legal name
• You may only create and use the number of accounts we permit (normally one account per person/household/device/payment method, where applicable)
• You must not register on behalf of someone else
• We may refuse, suspend, or close accounts where information appears false, duplicated, or misleading

If any of your details change, you should update them promptly in your account settings or by contacting support.

Verification Checks (KYC): Why We May Ask for Documents

To protect players and meet regulatory and security standards, we may ask you to verify your account before we process certain transactions (especially withdrawals) or if account activity requires a review.

Verification requests may include proof of:

• Identity and age
• Address
• Payment method ownership (for example, proof that a card or e-wallet belongs to you)
• Source of funds or additional checks where required by internal controls

We’ll only request what is reasonably necessary. If verification is incomplete, access to withdrawals, promotions, or certain account features may be limited until the review is finished.

Your Account, Your Responsibility

You are responsible for keeping your login details private and secure. Any activity carried out through your account is treated as authorized by you, unless we determine (at our discretion and based on available evidence) that your account security was compromised through no fault of your own.

Your player account is personal. You may not:

• Share it with anyone
• Transfer, sell, or gift it
• Use it to play on behalf of another person
• Allow another person to deposit, withdraw, or place bets through it

If you suspect unauthorized access, contact us as soon as possible so we can help secure the account.

Deposits, Withdrawals, and Account Balances

Spin Galaxy Casino supports a range of payment options, which may include Bank Wire Transfer, Citadel, iDebit, InstaDebit, Neteller, PaySafeCard, and Visa. Available methods, limits, fees (if any), and processing times can vary by country, currency, banking rules, and internal risk checks.

Important points to understand:

• Deposits are credited once confirmed by the payment provider
• Withdrawals are processed after internal review and may require verification
• We may apply reasonable checks to prevent fraud, chargeback abuse, and unauthorized transactions
• Pending transactions may be paused while we review account activity or verification status

Your account may show separate balances (for example, cash and bonus balances). Where a bonus balance exists, different rules may apply to what can be withdrawn and when (see the promotions section below).

Bonus Rules That Matter: Promotions, Wagering, and Limits

Promotions (including deposit bonuses and free spins) can come with separate bonus terms. By opting in or using a promotional offer, you agree to the rules tied to that specific promotion, including eligibility requirements and gameplay restrictions.

Common promotion conditions may include:

• Time limits to claim or use an offer
• Wagering requirements (playthrough)
• Eligible games and contribution rates (some games may contribute less, or not at all)
• Maximum bet limits while a bonus is active
• Maximum cashout limits on bonus winnings

Welcome offer notes (summary)

Where offered, the Spin Galaxy Casino welcome bonus may be:

• Up to EUR 1000 (or currency equivalent), split across the first three deposits
• Minimum deposit of EUR 10 (or currency equivalent)
• 70x wagering requirement on the bonus amount
• A claim window that may be limited (for example, within 7 days of registration)
• Subject to a maximum cashout rule on bonus winnings (commonly capped at a multiple of the initial deposit)

These are general guidelines. The exact version available to you depends on your location and the promotion available in your account at the time. Always review the promotion’s full bonus terms before you accept it.

Fair bonus play

We may review bonus usage patterns to ensure promotions are used as intended. Bonus misuse can include (without limitation) creating multiple accounts, attempting to exploit game features, or placing bets that breach promotion limits. If promotional rules are broken, the related bonus and bonus winnings may be removed, and withdrawals may be limited while a review is completed.

Games and Access: Availability Can Change

We aim to provide a stable, enjoyable service, including casino content supplied by providers such as Microgaming (Apricot). However, game libraries, features, and site functions may change over time.

Availability can be affected by:

• Your country or region
• Device or browser compatibility
• Scheduled maintenance or emergency fixes
• Game provider updates or removals
• Technical interruptions

We may add, remove, suspend, or limit games, promotions, features, or site sections at any time. This helps us maintain security, keep the platform up to date, and meet operational requirements.

Fair Play Standards: What’s Not Allowed

Using the platform means playing fairly and using the services for personal entertainment only. You agree not to use the site for unlawful purposes or to attempt to gain an unfair advantage.

Prohibited behavior includes:

• Fraud, chargeback abuse, or using stolen payment details
• Collusion with other players or coordinated play intended to manipulate outcomes
• Bonus abuse, including multiple accounts or attempts to bypass promotion limits
• Providing false or misleading information
• Attempts to interfere with the platform, games, or systems (including hacking)
• Using bots, scripts, automation tools, or unauthorized software
• Letting someone else access or use your account

If we detect behavior that looks like manipulation or misuse, we may take protective action while we review the situation.

When We May Restrict Service: Balanced Operator Rights

To protect players, the platform, and the integrity of gameplay, we may take reasonable actions when we believe the account rules or platform rules have been broken, or when required by security processes.

Depending on the situation, this can include:

• Refusing or limiting access to certain services
• Withdrawing or canceling promotions and related winnings tied to a breach
• Temporarily freezing transactions while an account is reviewed
• Suspending or closing an account

We aim to apply these measures in a fair and proportionate way, based on the information available at the time.

Mistakes and Technical Problems: How We Handle Errors

From time to time, errors can happen - including game malfunctions, interrupted sessions, incorrect displays, pricing or paytable mistakes, bonus crediting issues, or balance inaccuracies caused by technical faults.

When a clear error occurs, we reserve the right to correct it and to address the impact in a reasonable way. This can include adjusting balances or voiding bets that were affected by a malfunction. Where possible, we’ll investigate and apply corrections based on game logs and system records.

Responsible Gaming: Keeping Play Safe

Gambling should be treated as entertainment, not as a way to make money. If play stops feeling fun, we encourage you to take a break and use available player protection tools.

Depending on your region and account settings, tools may include deposit limits, time-outs, self-exclusion, and access to support resources. You can also review our dedicated guidance on the Responsible Gaming page.

Our Content and Brand: Intellectual Property

The Spin Galaxy Casino website and its original content - including design, text, logos, branding, and software elements - are owned by us or used under license. You may not copy, reproduce, republish, upload, distribute, or commercially exploit site content without written permission, except where allowed by applicable law for personal, non-commercial use.

Third-Party Providers and Linked Services

Some parts of the service rely on third-party providers, including game studios and payment processors. Their systems may have their own operational limits, schedules, and availability constraints.

The site may also include links or references to third-party services. We’re not responsible for external sites that we do not operate, and access to third-party services may be subject to their own terms.

Liability Limits: What We’re Not Responsible For

We work to run a secure and reliable platform, but we cannot accept responsibility for every circumstance that may affect your use of the service. To the extent permitted by applicable law, Spin Galaxy Casino is not liable for losses or damages that result from:

• Technical interruptions, outages, or delays
• Device, browser, or internet issues on the user side
• Errors caused by third-party providers (including payment processors)
• Your mistakes, misuse, or failure to keep account credentials secure
• Events outside our reasonable control (such as major service disruptions)

Nothing in these service terms limits rights that cannot be excluded under applicable law.

Service Provided “As Available”: No Guarantees

The website, games, and services are provided on an “as is” and “as available” basis. This means we cannot guarantee uninterrupted access, continuous availability of every game or payment method, or error-free operation at all times.

Updates to These Terms

We may update these terms and conditions occasionally to reflect changes in the service, security practices, legal requirements, or operational needs. The latest version published on the website applies from the date it is posted, unless we state otherwise.

We recommend checking this page periodically so you know what rules apply to your ongoing use of the platform.

Other Policies You Should Read

These site terms are part of a wider set of platform rules and policies. Depending on how you use the service, you may also need to review:

• Privacy Policy
• Cookie Policy
• Bonus Terms (promotion-specific)
• AML/KYC policy
• Responsible Gaming information

Where a promotion includes specific rules that differ from the general statements on this page, the promotion’s specific terms will apply for that offer.

Contacting Us

If you have questions about these conditions of use, your account, or how the platform works, our support team can help. Contact us at: support@spingalaxy.com.

Using Spin Galaxy Casino is meant to be clear and straightforward: play responsibly, keep your information accurate, follow the platform rules, and review promotion details before you opt in. Continued use of the site confirms your acceptance of the latest posted version of these terms.